Gelombang Audio General Company Policy

Gelombang Audio is a professional audio and acoustic solutions company committed to delivering function-driven, performance-verified, and ethically executed solutions.

We operate as a consultant-driven, brand-neutral system integrator, focusing on:

• Functional audio system design
• Acoustic performance improvement
• System optimization & commissioning
• Long-term reliability and client satisfaction

Our responsibility is not merely to supply equipment — but to solve audio and acoustic problems professionally and sustainably.

Although Gelombang Audio may not hold formal ISO certification at all times, we operate in alignment with recognized international best practices and technical frameworks, including but not limited to:

• International Organization for Standardization (ISO) structured documentation approach
• IEC (International Electrotechnical Commission) electrical safety principles
• Acoustic measurement references such as ISO 3382 (Reverberation Time)
• Speech intelligibility assessment standards (STI methodology)
• Occupational noise assessment guidelines
• Manufacturer engineering documentation and commissioning protocols

Our internal processes are structured around:

• Documented workflow & SOPs
• Site assessment & verification
• Structured commissioning checklist
• Measurement-based validation
• Client sign-off & acceptance testing

We aim to deliver work that meets professional engineering standards, regardless of project scale.

Gelombang Audio strictly does not support, promote, or install imitation, “copy-ori,” or counterfeit products.

We are committed to:

• Procuring products from authorized distributors
• Verifying authenticity of brands and serial numbers
• Protecting intellectual property rights of manufacturers
• Ensuring warranty and after-sales support validity

Counterfeit products may result in:

• Unverified performance
• Increased failure rates
• Electrical hazards
• No manufacturer support
• Reputational damage to clients

We believe clients deserve genuine, performance-certified products that ensure reliability and long-term value.

4.1 Integrity

• Transparent pricing and scope definition
• Clear communication of deliverables
• Honest technical recommendations
• No overselling or misleading specifications

4.2 Accountability

• Responsibility for workmanship quality
• Adherence to project timeline (where conditions permit)
• Documentation of variations and changes
• Proper handover and client briefing

4.3 Professional Conduct

• Respectful engagement with clients and stakeholders
• Compliance with site safety requirements
• Clean and organized work environment
• No unauthorized subcontracting without disclosure

Gelombang Audio commits to delivering workmanship that reflects professional AV integration standards.

This includes:

Installation Standards

• Proper cable management & labeling
• Structured rack organization
• Mechanical mounting integrity
• Safety-compliant wiring
• Clean termination and connectors

System Configuration

• Proper gain structure alignment
• Feedback control optimization
• Frequency response balancing
• Delay alignment where required
• Acoustic treatment placement per design intent

Verification

• Measurement where applicable
• Commissioning checklist completion
• Client demonstration and operational guidance

We prioritize:

• Electrical safety compliance
• Structural mounting safety
• Occupational noise exposure awareness
• Proper PPE usage when required
• Risk assessment prior to high-risk installations

Where projects involve noise exposure assessment or enclosure design, we align with occupational health principles and local regulatory guidelines.

We aim to deliver:

• Solutions that fit purpose — not just budget
• Clear expectation setting
• Practical and maintainable system design
• Long-term support options

We believe in educating clients about:

• The difference between loudness and clarity
• Audio system vs acoustic environment interaction
• Proper system maintenance practices

Gelombang Audio is committed to ongoing improvement through:

• Technical training
• Manufacturer certification programs
• Internal project review sessions
• Feedback analysis
• Updating SOPs based on field experience

We treat every project as a learning opportunity to improve future performance.

All client documents, reports, acoustic measurements, designs, and project data are treated as confidential and will not be disclosed without written consent.

Failure to comply with this policy may result in:

• Internal disciplinary action
• Termination of subcontractor engagement
• Legal action in cases involving counterfeit procurement or misconduct