• All consultations Gelombang Audio provides (on-site or virtual) are by appointment only.
• Site visits and audio assessments may incur a consultation fee depending on distance and complexity. Charges, if applicable, will be informed beforehand.
• Recommendations and designs are based on professional assessment and client input. Final decisions rest with the client unless otherwise agreed in writing.
• Any alteration to the original brief after design confirmation may result in additional charges and timeline adjustments.

• Gelombang Audio guarantees the supply and use of genuine and original products from trusted brands.
• We do not support or install counterfeit or imitation products. Clients found requesting or insisting on fake products Gelombang Audio SHALL NOT be held responsible for the quality and delivery of the product.
• All equipment supplied will come with the manufacturer’s warranty (subject to the respective brand terms).
• If the client supplies their own equipment, Gelombang Audio is not responsible for compatibility, performance, or warranty issues.

• A 70% deposit is required upon confirmation of the quotation to secure the project schedule and materials.
• The remaining 30% is due upon completion of installation or delivery of service.
• For equipment rental or event services, full payment must be made before the event date.
• Late payments may result in additional charges or the withholding of services/equipment delivery.
• All payments are non-refundable unless otherwise stated in writing.

• Delivery timelines will be communicated based on stock availability and project scope.
• Gelombang Audio is not liable for delays due to unforeseen circumstances, such as supplier delays, transport issues, weather conditions, or force majeure.
• Installation is scheduled based on the agreed project timeline. Any changes by the client must be communicated at least 5 working days in advance.
• Additional site visits caused by client delays or site readiness issues may incur additional costs.

• All prices are subject to change without prior notice due to fluctuations in currency, supplier pricing, or market conditions.
• Quotations issued are valid for 30 days (in stock items) and 14 days (pre-order items) from the date of issuance.
• Any scope or design changes requested after confirmation may result in an updated quotation.
• All pricing stated is exclusive of taxes unless otherwise specified.

• Project timelines will be outlined in the official quotation or proposal. Timelines may shift based on equipment availability, site readiness, or client approvals.
• Clients are expected to provide timely access and approvals to avoid project delays.
• For event services, final confirmation (including technical details and layout) must be submitted at least 7 working days before the event date. A fee (Engagement Fee) will be charged to the client before we start engaging with 3rd-party vendors to supply for the event etc.
• Last-minute changes may result in limited functionality or additional charges. Changes must be in writing and signed off by the client.

• Cancellations made after the deposit are non-refundable.
• Postponement of projects or events must be made in writing. Rescheduling will be subject to availability.
• In case of force majeure (e.g., pandemic, natural disaster), Gelombang Audio will provide rescheduling options without penalty but does not offer cash refunds.

• Clients must ensure the site is safe and ready for installation or event setup.
• Electrical points, Wi-Fi (if required), and accessibility must be arranged beforehand.
• Any damage caused to equipment due to negligence, misuse, or poor conditions on-site will be billed to the client.

• Gelombang Audio is not liable for any indirect, incidental, or consequential damages, including loss of business or data due to system downtime or equipment failure.
• Warranty and post-service support are strictly limited to the scope of work agreed upon in the official quotation.

By engaging Gelombang Audio for any service or purchase, the client agrees to the above Terms & Conditions. These may be updated periodically and will be shared with the client accordingly.